Refund policy

Returns

We want you to love your LuxeLoom pieces. If something isn't right, you can request a return within 14 days of receiving your order.

 

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Please keep your proof of purchase.

 

To start a return, reach out through our Contact page. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

 

Return shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

 

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or you received the wrong item, so we can make it right at no cost to you.

 

Non-returnable items

Sale items and gift cards cannot be returned. Candles that have been burned cannot be returned.

 

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

 

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to process and post the refund.